Nissan Maxima Service and Repair Manual: Audio system

Nissan Maxima Service and Repair Manual / Driver information & multimedia / Audio, visual & navigation system / Symptom diagnosis / Audio system

Symptom Table

AUDIO SYSTEM

Symptoms Check items Probable malfunction location
The disk cannot be removed AV control unit Malfunction in AV control unit.

Refer to AV-311, "Removal and Installation".
No sound comes out or the level of the sound is low. No sound from all speakers
  • Speaker circuit shorted to ground.

    Refer to AV-282, "Wiring Diagram - Without BOSE Audio System Without Navigation System".

  • AV control unit power supply and ground circuits malfunction.

    Refer to AV-231, "AV CONTROL UNIT : Diagnosis Procedure".
Only a certain speaker (front door speaker LH, front door speaker RH, tweeter LH, tweeter RH, rear door speaker LH, rear door speaker RH, rear subwoofer LH, rear subwoofer RH) does not output sound.
  • Poor connector connection of speaker.
  • Sound signal circuit malfunction between AV control unit and speaker.

    Refer to AV-248, "Diagnosis Procedure" (front door speaker).

    Refer to AV-250, "Diagnosis Procedure" (tweeter).

    Refer to AV-252, "Diagnosis Procedure" (rear door speaker).

  • Sound signal circuit malfunction between subwoofer amp. and subwoofer.

    Refer to AV-254, "Diagnosis Procedure" (subwoofer).

  • Malfunction in speaker.

    Refer to AV-319, "Removal and Installation" (front door speaker).

    Refer to AV-318, "Removal and Installation" (tweeter).

    Refer to AV-320, "Removal and Installation" (rear door speaker).

    Refer to AV-321, "Removal and Installation" (subwoofer).

  • Malfunction in AV control unit.

    Refer to AV-311, "Removal and Installation".
Noise is mixed with audio Noise comes out from all speakers.
  • Malfunction in AV control unit.

    Refer to AV-311, "Removal and Installation".
Noise comes out only from a certain speaker (front door speaker LH, front door speaker RH, tweeter LH, tweeter RH, rear door speaker LH, rear door speaker RH, rear subwoofer LH, rear subwoofer RH).
  • Poor connector connection of speaker.
  • Sound signal circuit malfunction between AV control unit and speaker.

    Refer to AV-248, "Diagnosis Procedure" (front door speaker).

    Refer to AV-250, "Diagnosis Procedure" (tweeter).

    Refer to AV-252, "Diagnosis Procedure" (rear door speaker).

  • Sound signal circuit malfunction between subwoofer amp. and subwoofer.

    Refer to AV-254, "Diagnosis Procedure" (subwoofer).

  • Malfunction in speaker.

    Refer to AV-319, "Removal and Installation" (front door speaker).

    Refer to AV-318, "Removal and Installation" (tweeter).

    Refer to AV-320, "Removal and Installation" (rear door speaker).

    Refer to AV-321, "Removal and Installation" (subwoofer).

  • Malfunction in AV control unit.

    Refer to AV-311, "Removal and Installation".
Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads) Poor connector connection of antenna or antenna feeder.

Refer to AV-327, "Location of Antenna".
No radio reception or poor reception
  • Other audio sounds are normal
  • Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).
  • Antenna amp. ON signal circuit malfunction.

    Refer to AV-266, "Reference Value".

  • Poor connector connection of antenna or antenna feeder.

    Refer to AV-327, "Location of Antenna".
No satellite radio reception. There is malfunction in the CONSULT self diagnosis result.

Refer to AV-202, "CONSULT Function (MULTI AV)".
  • Malfunction in antenna, antenna feeder or AV control unit.
  • Poor continuity in antenna feeder.
  • Poor connector connection of antenna or antenna feeder.

    Refer to AV-327, "Location of Antenna".
There is no malfunction in the CONSULT self diagnosis result.

Refer to AV-202, "CONSULT Function (MULTI AV)".
  • Poor continuity in antenna feeder
  • Poor connector connection of antenna or antenna feeder.
  • Loose satellite radio antenna mounting nut.

    Refer to AV-327, "Location of Antenna".
Buzz/rattle sound from speaker The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle. Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim section.

RELATED TO HANDS-FREE PHONE

  • Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle.
  • It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and check that it operates normally. It is important to determine whether the cause of the malfunction is the vehicle or the cellular phone.

Check Compatibility

  1. Make sure the customer's Bluetooth related concern is understood.
  2. Verify the customer's concern.

    NOTE: The customer's phone may be required, depending upon their concern.

  3. Write down the customer's phone brand, model and service provider.

    NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.

  4. Go to "www.nissanusa.com/bluetooth/".
  5.  Using the website's search engine, find out if the customer's phone is on the approved list.
  6.  If the customer's phone is NOT on the approved list: Stop diagnosis here. The customer needs to obtain a Bluetooth phone that is on the approved list before any further action.
  7.  If the feature related to the customer's concern shows as "N" (not compatible): Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as "Y" (compatible) in the "Basic Features".
  8.  If the feature related to the customer's concern shows as "Y" (compatible): Perform diagnosis as per the following table.
Symptoms Check items Probable malfunction location
Does not recognize cellular phone connection (no connection is displayed on the display at the guide). Repeat the registration of cellular phone
  • Malfunction in Bluetooth control unit.

    Replace Bluetooth control unit. Refer to AV-333, "Removal and Installation".

  • Malfunction in AV control unit. Replace AV control unit. Refer to AV-311, "Removal and Installation
Hands-free phone cannot be established
  • Hands-free phone operation can be made, but the communication cannot be established.
  • Hands-free phone operation can be performed, however, voice between each other cannot be heard during the conversation.
The other party's voice cannot be heard by hands-free phone Check the "microphone speaker" in Inspection & Adjustment Mode if sound is heard.
Originating sound is not heard by the other party with hands-free phone communication. Sound operation function is normal
Sound operation function does not work Microphone signal circuit malfunction.

Refer to AV-264, "Diagnosis Procedure".
The system cannot be operated.
  • The voice recognition can be controlled.
  • Steering switch's volume DOWN and volume UP switch works, but does not work.
 Steering switch malfunction.

Replace steering switch. Refer to AV-326, "Removal and Installatio
Steering switch's , volume DOWN and volume UP switches do not wor Steering switch signal circuit malfunction.

Refer to AV-257, "Diagnosis Procedure
All steering switches do not work Steering switch ground circuit malfunction.

Refer to AV-257, "Diagnosis Procedure".
    Symptom diagnosis

    Normal operating condition